Return and Refund Policy

At Prime Lawn Solution, we are committed to providing you with top-quality lawnmowers, Kawasaki motors, engine oil, suspension seats, and related products. Your satisfaction is our utmost priority, and we strive to ensure a seamless shopping experience with reliable products and exceptional customer service.

1. Returns

If you are not completely satisfied with your purchase, you may return eligible items within **30 calendar days  from the date of delivery for a full refund or exchange. To qualify for a return:

•  The product must be unused, in its original condition, and packaging, with all tags, labels, and accessories intact.
• Products such as engine oil and consumables must be unopened and unused.
• Items that have been installed, altered, damaged, or show signs of wear cannot be accepted for return.
•  Customized or special order products are non-returnable unless defective.

2. Defective or Damaged Items

We inspect all products before shipping. However, if your item arrives damaged or defective, please notify us within 7 days of delivery with supporting photos. We will promptly arrange for a replacement or refund, including shipping costs.

3. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

•  Used engine oil or consumables
• Customized or specially ordered products
• Clearance or final sale items

Please review the product description carefully before purchase.

4. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed within  7-10 business days to the original payment method. Shipping and handling charges are non-refundable, except in cases of defective or incorrect items.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We strongly recommend using a tracked shipping service to ensure safe delivery.

6. How to Initiate a Return

To initiate a return or report an issue, please contact our Customer Support team via email at Contact@primelawnsolution.com or through our website contact form or Livechat with your order details and reason for the return. Our team will guide you through the return process promptly.

At Prime Lawn Solution, we value your trust and business. We are dedicated to your satisfaction and will do everything possible to address your concerns with fairness and transparency.

 

Thank you for choosing us for your lawn care and equipment needs.